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Prodan Aurel


Cell Phone: 0040743535447 RO


E-mail: aureldanielprodan@yahoo.co.uk

Work experience: year 1997 to 2009Hotel industry

Position occupied: Receptionist
Company: Crystal 4 stars
Country: TurquieYear: 1997

Responsibilities:

• Attendant all incoming calls
• Checking and checkout for all customers
• Delivery of news daily
• Receiving the payments
• Using the computer for daily issue purpose
• Working night duty
• Room service (serving tea, coffee)
• Languages spoken: Turquish, English and French
  

http://www.crystal.tr/

Position occupied: Housekeeping piccolo
Company: Louis cruise linesEurope zoneYear: 2005

Responsibilities:

• Consultant in passenger’s problems
• Ensuring that the new coming passengers are all right
• Cleanliness of the specific area
• Caring their baggage
• Reporting to assistants all the found problems
• Languages spoken: English, French, Italian
  
  Position occupied : Cabin steward and Chief Housekeeper Supervisor
  Company: Louis cruise lines European areaYear: 2006
  
  Responsibilities:
• Keeping tidy the passengers personal stuff
• Cleanliness of the cabins completely
• Changing theirs sheets weekly
• Arrangements from towels (Monkeys, Flowers, Swans)
• Ensuring with all the inquiries of the passengersMaintaining a positive relation during the itinerary with all passengers
• Serving different types of food, fruits, sweets and drinks
• Caring their baggage
  
  B) Housekeeping supervisor:
• Use of radio in embarkation days
• Reporting to the reception all the missing stuff of customers
• Reporting to the assistant housekeepers and housekeeper daily problemsWorking extra hours for the needs of company under the housekeeper’s order
• Active and positive attitude towards in the trainings and seminarsAbility to speak English clearly, distinctly and cordially withGuests
• Ability to read and write English in order to understand andInterpret written procedures. This includes the ability to give and receiveInstructions in written and verbal forms and to effectively presentInformation and respond to questions from guests, supervisors andCo-workers
• Working knowledge of computers, Internet access, and the ability toNavigate within a variety software packages such as Excel and Word orRelated programs
• Knowledge of proper cleaning techniques, requirements and use ofEquipmentKnowledge of proper chemical handlingAbility to obtain a "Diploma of Housekeeping Efficiency" within theFirst six weeks of employment
• Languages spoken: German, English, Italian and French
  
  http://www.louiscruises.com/
  
  Position occupied: Receptionist
  Company: La Badia hotel &resort /3stars

Country: ItalyYear 2007
Responsibilities:

• Attending the incoming calls
• Using the Erikson soft programEnsuring the gusts rooms service and their all enquiries
• Showing the seaside
• Providing customers with the latest news and info
• Free booklets delivery
• Languages spoken: Italian, English
  
  http://www.labadiahotel.it/
  
  Position occupied: Room associate &housekeeper trainer
  
  Company: Marriott / 4 starsHotel: Marriott hotel & range 4 stars

Country: UK Year: 2008

Responsibilities:

• Good approach and appearance
• Positive attitude according with Marriott’s standard
• Recording/listening the customers needs
• Abilities and handling/managing the chemicals at all timesResponsive and guide for all guests
• Reporting lost propertiesReporting the damage of any of /from inside the rooms/corridors
• Reporting daily to supervisors & head housekeeperskills: Show leadership attitude and courageThrive in team work situations
• Positive influence to othersStable and balance when challengedShown listening skillsPositive feedbackRespect other’s view
• Ready and easy to learn new thingsQuick learner of policiesMaintained a permanently good approach
• Training attended: In Marriott City Center BristolSafety trainingFire and emergency trainingUse of equipmentChemicals training aboutCustomer service
• Languages spoken: English, Italian, French, German, Spanish, Hindi, French, Romanian
  
  http://www.marriott.co.uk/
  
  .Position Occupied : Assistant Head Housekeeper
  
  Company: Holiday Inn express Edinburg - 4 starsCountry: UK- ScotlandYear: 2009
  Period: April –May
  
  Job Responsibilities:
• To ensure the efficient running of the cleanliness and service standards whilst ensuring expenditure remains within budget.
• Responsibilities of all areas , of staff management, training and development, stock control, all areas of Health and Safety.
• Ensuring that communication is maintained between Housekeeping and Management of the hotel.Contributing ideas to drive business forward.
• Responsible to: Head Housekeeper and Hotel General ManagerResponsible for all housekeeping staff, linen porters and assistant housekeeper.
• To assist the Head Housekeeper in the day to day running of the Housekeeping Department, working with the team to ensure a high degree of cleanliness in all areas of the Hotel
• To ensure agreed standards of cleanliness and hygiene are maintained in all bedrooms in accordance with correct procedures and administration
• To organize day to day work requirements and set required standards against which work will be checked ,in accordance with the correct procedures and administration on a as when required basis
• To ensure that all equipment ,furniture and furnishings are maintained ,checked and kept in good working order in accordance with correct procedures and report all relevant faultsEnsure linen is dealt with in accordance with the Hotels procedures and administration
• To ensure that special requests from guests are carried out in a timely and costEffective mannerLiaise with relevant departments, in a timely fashion, to ensure that the guests expectations are consistently met and where possible exceededT
• o take all reasonable steps to ensure the safety of guests ,property and the building
• To ensure that all the necessary housekeeping is carried out in all areas of the hotel for the Health and Safety of yourself and othersEnsure cleaning stores, linen room, trolleys and materials are kept clean and tidy at all timesEnsure Hotels procedures are carried out when recording any items taken from stores
• To work out and supervise(on an as and when required basis)Housekeepers in maintaining a high standard of cleanliness, in accordance with correct procedures and administrationEnsure periodic cleaning is carried out
• To carry out any reasonable request made by a member of the Hotel management in a timely and cost effective manner
• To carry out any reasonable request made by a member of management in a timely and cost effective manner ,purchasing supplies repairs; recruiting ,training and supervising teams of room attendants ;
• Heath and Safety : health ,Safety and security regulations are adhered to at all times ,this includes the fire procedures and COSHH: regulations
• Training Housekeeping: for 2 weeks in Edinburgh in Holiday Inn ExpressLanguages spoken: English, Italian, Spanish, French
  
  23rd 04.09-7/06/09Position occupied: Head Housekeeper
  
  COMPANY: HOLIDAY INN 4 * COUNTRY: SCOTLAND – –UK
  YEAR 2009Period: April –May – June -July-August
  
  Responsibilities :
• 10 people as staff daily
• 86 rooms & all public areas
  
• Liaise with all housekeeping, front desk and maintenance personnel to ensure that all guests’ needs are met.
• Making out housekeeping, reception and maintenance reports at required times in accordance with set procedures.
• Liaison with all Hotel departments to ensure prompt and efficient response to all guest requests and requirements.
• Maintain room status to ensure fast and efficient information to reception.Induction training and supervising all housekeeping associates in his/her floors and recording their progress.
• Supplying, issuing and controlling cleaning materials and guest supplies and informing the Assistant Housekeeper of requirements.
• Maintaining cleanliness and upkeep of assigned areas.
• Control maintenance and inventory of all cleaning equipment on his/her floor.Handle special guest requirements i.e. loan items, extra beds, and control all items strictly.
• Maintaining security procedures with regard to key control, fire drill etc.General administration work.
• Ensure all VIP rooms are maintained to VIP standard, and the administration of VIP packages and services.
• Responsibility for the cleanliness of the hotel including all front of house areas and bedrooms
• Dealing with suppliers of linen,cleaning materials and guest supplies -controlling the costs of supplies,
• Laundry
• Wages planning staff Rota
• Overseeing stock takes,budgets and other paperwork
• Maintenance reports,
• Room check sheets
• safety audits ,the safekeeping of lost property until it can be returned to the owner
• Auditing reporting directly into the General Manager daily
• Meetings weekly business meetings working in word& exceldaily staff meetings
• New staff training in :cleanliness, health &safety ,lost properties, manual handling,
• Dealing with complaintsSkills:Duty management shiftsMaintaining good relations with staff, general managersExcellent organization skills:Attention to detail:
• Ability to motivate and train new members of staffClear,confidentenergetic personalityGood spoken English.
• Proactive, assertiveSolution orientated.
• Extremely guest focusedWarm,FriendlyEngaging speaking voice and manner
• Customer focusedAble to motivate team & undertake train new staff and be conversantHealth & Safety matters
• Genuine ability to lead a teamAbility to continually raise standardsEncourage a team spirit amongst the housekeeping department.
• Evening duties.Issuing uniformsCleaning of rooms if shortage of Room Attendants.Assign daily work to all staff in the department.Supervision of training.Supervision of lost property procedures.
• Organization and co-ordination of staff incentive schemes.familiar with any legislation such as COSHH and Health & Safety
  
  http://www.holidayinn.co.uk/
  
  Personal Detailes:
  Date of birth: 31 07 1975
  School experience: High school and Baccalaureate/finished in 1993 /12 years studyDiploma: building construction assembly - baccalaureateLanguages spoken fluently: English, Turquish, Italian

• Status: Married
  
  Work abilities:
  
• Good skill of languages communication
• Good team player
• Attention to the details
• Full attention for the customer’s complete needs
• Capacity to be trained for the next promotion positions
• Good responding under stress
• A better attitude to the customer’s complaints and assistants too
• Going extra miles for the good purposes of company’s needsExtra abilities: Languages spoken German 40%, French 60%, Spanish 35%
• Using the computer /intranet, internet, Microsoft usually programs

Other courses:

• Diploma army transmission in 1996
• Driving license issued by Ro /1998
• Diploma in English /Bombay /2003
• I.M.O. course issued Odessa /Ukraine 2005
• Seaman’s book issued Bahamas 2006
• German course /3 months /Romania 2006
• College letter West London Business College 2007/not finished
• Student in Hospitality, leisure, travel, tourism and customer service in C.C.College –London 2008 NVQ level2
  

Hobbies :

• Languages
• Music
• Sport
• Old coins and banknotes collecting
• TravelingReading motivational- books
• Chess
• Writing E-books to develop self esteem and solutions to financial problems