WORK ABILITIES!

Work abilities:
Good skill of languages communication
Good team player
Attention to the details
Full attention for the customer’s complete needs
Capacity to be trained for the next promotion positions
Good responding under stress
A better attitude to the customer’s complaints and assistants too
Going extra miles for the good purposes of company’s needs
Extra abilities: Languages spoken German 40%, French 60%, Spanish 35%
Using the computer /intranet, internet, Microsoft usually programs -
WORD,
Microsoft Office Excel
OUTLOOK,E-MAIL DELIVERIES,DEALING WITH COMPLAINTS!

HOBBIES!

Languages
Music
Sport
Old coins and banknotes collecting
Traveling Reading motivational- books
Chess
Writing E-books to develop self esteem and solutions to financial problems

COURSES & SCHOOL EXPERIENCE!

School experience: High school and Baccalaureate/finished in 1993 /12 years studyDiploma: building construction assembly - baccalaureate
Languages spoken fluently: English, Turquish, Italian
Other courses:
Diploma army transmission in 1996
Driving license issued by Ro /1998
Diploma in English /Bombay /2003
I.M.O. course issued Odessa /Ukraine 2005        
Seaman’s book issued Bahamas 2006
German course /3 months /Romania 2006
College letter West London Business College 2007/not finished
Student in Hospitality, leisure, travel, tourism and customer service in C.C.College –London 2008 NVQ level2

WORK EXPERIENCE 1997!

Position occupied: Receptionist
Company: Crystal 4 stars
Country: Turquie
Year: 1997Responsibilities:
Attendant all incoming calls
Checking and checkout for all customers
Delivery of news daily
Receiving the payments
Using the computer for daily issue purpose
Working night duty
Room service (serving tea, coffee)
Languages spoken: Turkish, English and French
http://www.crystal.tr/

WORK EXPERIENCE! 2005

 Crew Ship Experience :
Position occupied: Housekeeping piccolo
Company: Louis cruise linesEurope zoneYear: 2005
Responsibilities:
Consultant in passenger’s problems
Ensuring that the new coming passengers are all right
Cleanliness of the specific area
Caring their baggage
Reporting to assistants all the found problems
Languages spoken: English, French, Italian
I've got promotion for the next season as : Cabin steward

WORK EXPERIENCE 2006!

 Crew Ship Work Experience:
Position occupied : Cabin steward and Chief Housekeeper Supervisor
Company: Louis cruise lines European area
Year: 2006Responsibilities:
Keeping tidy the passengers personal stuff
Cleanliness of the cabins completely
Changing theirs sheets weekly
Arrangements from towels (Monkeys, Flowers, Swans)
Ensuring with all the inquiries of the passengers
Maintaining a positive relation during the itinerary with all passengers
Serving different types of food, fruits, sweets and drinks
Caring their baggage)
Chief Housekeeper Supervisor position :
Use of radio in embarkation days
Reporting to the reception all the missing stuff of customers
Reporting to the assistant housekeepers and housekeeper daily problems
Working extra hours for the needs of company under the housekeeper’s order
Active and positive attitude towards in the trainings and seminars
Ability to speak English clearly, distinctly and cordially withGuests
Ability to read and write English in order to understand and Interpret written procedures. This includes the ability to give and receive Instructions in written and verbal forms and to effectively present Information and respond to questions from guests, supervisors and Co-workers
Working knowledge of computers, Internet access, and the ability to Navigate within a variety software packages such as Excel and Word or Related programs
Knowledge of proper cleaning techniques, requirements and use of Equipment Knowledge of proper chemical handling Ability to obtain a "Diploma of Housekeeping Efficiency" within the First six weeks of employment
Languages spoken: German, English, Italian and French

WORK EXPERIENCE 2007!

Position occupied: Receptionist
Company: La Badia hotel &resort /3stars
Country: Italy
Year 2007Responsibilities:
Attending the incoming calls
Using the Erikson soft program
Ensuring the gusts rooms service and their all enquiries
Showing the seaside
Providing customers with the latest news and info
Free booklets delivery
Languages spoken: Italian, English
http://www.labadiahotel.it/

WORK EXPERIENCE 2008!

Position occupied: Room associate & Housekeepers trainer 
Company: Marriott / 4 starsHotel: Marriott hotel & range 4 stars
Country: UK Year: 2008Responsibilities:
Good approach and appearance
Positive attitude according with Marriott’s standard
Recording/listening the customers needs
Abilities and handling/managing the chemicals at all times
Responsive and guide for all guests
Reporting lost properties
Reporting the damage of any of /from inside the rooms/corridors
Reporting daily to supervisors & head housekeepers kills
Show leadership attitude and courage
Thrive in team work situations
Positive influence to others
Stable and balance when challengedShown listening skillsPositive feedbackRespect other’s view
Ready and easy to learn new things
Quick learner of policiesMaintained a permanently good approach
Training attended: In Marriott City Center Bristol
Safety trainingFire and emergency trainingUse of equipmentChemicals training aboutCustomer service
Languages spoken: English, Italian, French, German, Spanish, Hindi, French, Romanian
http://www.marriott.co.uk/

WORK EXPERIENCE 2009!

Position Occupied : Assistant Head Housekeeper -   in 2 weeks time I've been promoted as Head Housekeeper

Company: Holiday Inn express Edinburgh - 4 stars
Country: UK- Scotland
Year: 2009Period: April –MayJob
Responsibilities:

• To ensure the efficient running of the cleanliness and service standards whilst ensuring expenditure remains within budget.
• Responsibilities of all areas , of staff management, training and development, stock control, all areas of Health and Safety.
• Ensuring that communication is maintained between Housekeeping and Management of the hotel.Contributing ideas to drive business forward.
• Responsible to: Head Housekeeper and Hotel General Manager
• Responsible for all housekeeping staff, linen porters and assistant housekeeper.
• To assist the Head Housekeeper in the day to day running of the Housekeeping Department, working with the team to ensure a high degree of cleanliness in all areas of the Hotel
• To ensure agreed standards of cleanliness and hygiene are maintained in all bedrooms in accordance with correct procedures and administration
• To organize day to day work requirements and set required standards against which work will be checked ,in accordance with the correct procedures and administration on a as when required basis
• To ensure that all equipment ,furniture and furnishings are maintained ,checked and kept in good working order in accordance with correct procedures and report all relevant faults 
• Ensure linen is dealt with in accordance with the Hotels procedures and administration
• To ensure that special requests from guests are carried out in a timely and cost Effective manner 
• Liaise with relevant departments, in a timely fashion, to ensure that the guests expectations are consistently met and where possible exceeded To take all reasonable steps to ensure the safety of guests ,property and the building
• To ensure that all the necessary housekeeping is carried out in all areas of the hotel for the Health and Safety of yourself and others
• Ensure cleaning stores, linen room, trolleys and materials are kept clean and tidy at all times
• Ensure Hotels procedures are carried out when recording any items taken from stores
• To work out and supervise(on an as and when required basis)Housekeepers in maintaining a high standard of cleanliness, in accordance with correct procedures and administration
• Ensure periodic cleaning is carried out
• To carry out any reasonable request made by a member of the Hotel management in a timely and cost effective manner
• To carry out any reasonable request made by a member of management in a timely and cost effective manner ,purchasing supplies repairs; recruiting ,training and supervising teams of room attendants ;
• Heath and Safety : health ,Safety and security regulations are adhered to at all times ,this includes the fire procedures and COSHH: regulations
• Training Housekeeping: for 2 weeks in Edinburgh in Holiday Inn Express 

Languages spoken: English, Italian, Spanish, French23rd 04.09-7/06/09
Position occupied: Head Housekeeper
COMPANY: HOLIDAY INN 4 * COUNTRY: SCOTLAND – –UK YEAR 2009Period: April –May – June -July-August
Responsibilities :

• 10 people as staff daily
• 86 rooms & all public areas
• Liaise with all housekeeping, front desk and maintenance personnel to ensure that all guests’ needs are met.
• Making out housekeeping, reception and maintenance reports at required times in accordance with set procedures.
• Liaison with all Hotel departments to ensure prompt and efficient response to all guest requests and requirements.
• Maintain room status to ensure fast and efficient information to reception.Induction training and supervising all housekeeping associates in his/her floors and recording their progress.
• Supplying, issuing and controlling cleaning materials and guest supplies and informing the General Director of requirements.
• Maintaining cleanliness and upkeep of assigned areas.
• Control maintenance and inventory of all cleaning equipment on his/her floor.Handle special guest requirements i.e. loan items, extra beds, and control all items strictly.
• Maintaining security procedures with regard to key control, fire drill etc.
• General administration work.
• Ensure all VIP rooms are maintained to VIP standard, and the administration of VIP packages and services.
• Responsibility for the cleanliness of the hotel including all front of house areas and bedrooms
• Dealing with suppliers of linen,cleaning materials and guest supplies -controlling the costs of supplies,
• Laundry
• Wages planning staff Rota
• Overseeing stock takes,budgets and other paperwork
• Maintenance reports,
• Room check sheets
• safety audits ,the safekeeping of lost property until it can be returned to the owner
• Auditing reporting directly into the General Manager daily
• Meetings weekly business meetings working in word& excel daily staff meetings
• New staff training in :cleanliness, health &safety ,lost properties, manual handling,
• Dealing with complaints 
• Skills:Duty management shifts 
• Maintaining good relations with staff, general managers 
• Excellent organization skills:Attention to detail:
• Ability to motivate and train new members of staff 
• Clear,confident energetic personality 
• Good spoken English.
• Proactive, assertive 
• Solution orientated.
• Extremely guest focused
• Warm,Friendly Engaging speaking voice and manner
• Customer focused 
• Able to motivate team & undertake train new staff and be conversant Health & Safety matters
• Genuine ability to lead a team 
• Ability to continually raise standards
• Encourage a team spirit amongst the housekeeping department.
• Evening duties.Issuing uniforms
• Cleaning of rooms if shortage of Room Attendants.
• Assign daily work to all staff in the department.Supervision of training.Supervision of lost property procedures.
• Organization and co-ordination of staff incentive schemes.familiar with any legislation such as COSHH and Health & Safety

http://holidayinn.co.uk 

Personal detailes!

Prodan Aurel
Cell Phone: 0040743535447 ROMANIA
E-mail: aureldanielprodan@yahoo.co.uk