Company: Holiday Inn express Edinburgh - 4 stars
Country: UK- Scotland
Year: 2009Period: April –MayJob
Responsibilities:
- To ensure the efficient running of the cleanliness and service standards whilst ensuring expenditure remains within budget.
- Responsibilities of all areas , of staff management, training and development, stock control, all areas of Health and Safety.
- Ensuring that communication is maintained between Housekeeping and Management of the hotel.Contributing ideas to drive business forward.
- Responsible to: Head Housekeeper and Hotel General Manager
- Responsible for all housekeeping staff, linen porters and assistant housekeeper.
- To assist the Head Housekeeper in the day to day running of the Housekeeping Department, working with the team to ensure a high degree of cleanliness in all areas of the Hotel
- To ensure agreed standards of cleanliness and hygiene are maintained in all bedrooms in accordance with correct procedures and administration
- To organize day to day work requirements and set required standards against which work will be checked ,in accordance with the correct procedures and administration on a as when required basis
- To ensure that all equipment ,furniture and furnishings are maintained ,checked and kept in good working order in accordance with correct procedures and report all relevant faults
- Ensure linen is dealt with in accordance with the Hotels procedures and administration
- To ensure that special requests from guests are carried out in a timely and cost Effective manner
- Liaise with relevant departments, in a timely fashion, to ensure that the guests expectations are consistently met and where possible exceeded To take all reasonable steps to ensure the safety of guests ,property and the building
- To ensure that all the necessary housekeeping is carried out in all areas of the hotel for the Health and Safety of yourself and others
- Ensure cleaning stores, linen room, trolleys and materials are kept clean and tidy at all times
- Ensure Hotels procedures are carried out when recording any items taken from stores
- To work out and supervise(on an as and when required basis)Housekeepers in maintaining a high standard of cleanliness, in accordance with correct procedures and administration
- Ensure periodic cleaning is carried out
- To carry out any reasonable request made by a member of the Hotel management in a timely and cost effective manner
- To carry out any reasonable request made by a member of management in a timely and cost effective manner ,purchasing supplies repairs; recruiting ,training and supervising teams of room attendants ;
- Heath and Safety : health ,Safety and security regulations are adhered to at all times ,this includes the fire procedures and COSHH: regulations
- Training Housekeeping: for 2 weeks in Edinburgh in Holiday Inn Express
Position occupied: Head Housekeeper
COMPANY: HOLIDAY INN 4 * COUNTRY: SCOTLAND – –UK YEAR 2009Period: April –May – June -July-August
Responsibilities :
- 10 people as staff daily
- 86 rooms & all public areas
- Liaise with all housekeeping, front desk and maintenance personnel to ensure that all guests’ needs are met.
- Making out housekeeping, reception and maintenance reports at required times in accordance with set procedures.
- Liaison with all Hotel departments to ensure prompt and efficient response to all guest requests and requirements.
- Maintain room status to ensure fast and efficient information to reception.Induction training and supervising all housekeeping associates in his/her floors and recording their progress.
- Supplying, issuing and controlling cleaning materials and guest supplies and informing the General Director of requirements.
- Maintaining cleanliness and upkeep of assigned areas.
- Control maintenance and inventory of all cleaning equipment on his/her floor.Handle special guest requirements i.e. loan items, extra beds, and control all items strictly.
- Maintaining security procedures with regard to key control, fire drill etc.
- General administration work.
- Ensure all VIP rooms are maintained to VIP standard, and the administration of VIP packages and services.
- Responsibility for the cleanliness of the hotel including all front of house areas and bedrooms
- Dealing with suppliers of linen,cleaning materials and guest supplies -controlling the costs of supplies,
- Laundry
- Wages planning staff Rota
- Overseeing stock takes,budgets and other paperwork
- Maintenance reports,
- Room check sheets
- safety audits ,the safekeeping of lost property until it can be returned to the owner
- Auditing reporting directly into the General Manager daily
- Meetings weekly business meetings working in word& excel daily staff meetings
- New staff training in :cleanliness, health &safety ,lost properties, manual handling,
- Dealing with complaints
- Skills:Duty management shifts
- Maintaining good relations with staff, general managers
- Excellent organization skills:Attention to detail:
- Ability to motivate and train new members of staff
- Clear,confident energetic personality
- Good spoken English.
- Proactive, assertive
- Solution orientated.
- Extremely guest focused
- Warm,Friendly Engaging speaking voice and manner
- Customer focused
- Able to motivate team & undertake train new staff and be conversant Health & Safety matters
- Genuine ability to lead a team
- Ability to continually raise standards
- Encourage a team spirit amongst the housekeeping department.
- Evening duties.Issuing uniforms
- Cleaning of rooms if shortage of Room Attendants.
- Assign daily work to all staff in the department.Supervision of training.Supervision of lost property procedures.
- Organization and co-ordination of staff incentive schemes.familiar with any legislation such as COSHH and Health & Safety
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